1. Overview & Digital Goods Policy
At AgriBook (agribook.co.in), we offer digital educational services including Computer-Based Test (CBT) mock tests, authentic Previous Year Question Papers (PYQs) with step-by-step solutions, sectional drill packs, and specialized agricultural study packages.
Since all our test series, question banks, and learning materials are instant-access digital products delivered immediately upon successful transaction completion, we maintain a transparent, student-centric, and fair refund policy as outlined below.
2. Non-Refundable Nature of Digital Access
Once an order is confirmed and premium digital content is unlocked for your account:
- Immediate Consumption: Access to comprehensive solutions, answer explanations, mock tests, and performance analytics begins immediately. Consequently, routine cancellation requests or change-of-mind refunds are not supported once access is provisioned.
- Free Preview Availability: AgriBook provides free question paper views, free sample tests, and complete syllabus breakdowns prior to enrollment to ensure students can evaluate our interface and content quality before purchasing.
- Non-Transferability: Subscriptions and package purchases are tied exclusively to the purchaser’s verified account and cannot be transferred, paused, or resold to another user.
3. Duplicate Payments & Transaction Failures
We provide 100% full refunds for accidental duplicate transactions or payment processing anomalies:
- Multiple Debits for Single Purchase: If your bank account or UPI was charged multiple times for the same test package due to a network timeout or browser disconnection, the extra duplicate payment will be refunded in full.
- Payment Deducted But Access Not Activated: If funds were debited from your bank account but your account did not unlock the test series within 30 minutes due to gateway webhook delays, our automated reconciliation will either activate your package immediately or process a complete refund upon verification.
4. Refund Processing Timeline & Method
All approved refunds are credited back strictly to the original payment source (UPI / Credit Card / Debit Card / Net Banking) through our authorized payment gateway partner (Razorpay):
- Processing Window: Once verified and approved by our support desk, refund requests are initiated within 24 to 48 business hours.
- Bank Settlement Timeline: Depending on your banking institution or card network, the funds typically reflect in your statement within 5 to 7 business days.
- Zero Deductions: Eligible refunds for duplicate debits or technical errors are credited without any deduction of processing fees.
5. Technical Access Guarantee
If you encounter persistent technical issues preventing you from taking tests or accessing purchased study materials, our engineering support team will troubleshoot and resolve the issue on high priority. If our team is unable to provide working digital access within 72 hours of your report, a pro-rata or full refund may be granted at AgriBook’s sole discretion.
6. How to Raise a Refund or Payment Query
To request a duplicate payment verification or report a transaction issue, please email our support team with your transaction details: